Frequently Asked Questions

Everything you need to know about shopping with NewSmile™ USA.

How long does shipping take for domestic orders?

Standard shipping within the USA typically takes 3-5 business days. Express shipping options are available at checkout for faster delivery.

What is your return and exchange policy?

We offer a 30-day hassle-free return policy. Items must be in their original condition with tags attached to be eligible for a full refund or exchange.

How do I determine my correct size?

Please refer to our comprehensive Size Guide located on each product page. We provide detailed measurements to help you find the perfect fit.

Are your materials ethically sourced?

Yes, NewSmile™ USA is committed to sustainability. We partner with certified manufacturers who prioritize ethical labor practices and high-quality, eco-friendly fabrics.

Can I track my order once it has been placed?

Absolutely. Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.